FAQ

Beginner's Guide

• What’s the reason of the absence of some tokens’ price
• Why are some tokens marked as _UNKNOWN?
• How to Migrate to imToken 2.0

Mnemonic Phrase, Private Key and Keystore

• When importing Mnemonic phrases, why is there sometimes an error message that reads 'Invalid Mnemonic Phrase'?
• Private key lost, wallet stolen, can I ask to freeze account?
• Why is it so important to backup Mnemonic phrases?

Transactions

• Why is my transfer unpackaged by miners?
• Tokens withdraw from exchange are not shown in imToken for a long time after the transaction

Market and Trade

• What is Tokenlon?
• Why need allowance authorization?

Wallet Security

• What if you found a transaction that was not made by you in imToken?
• How do I prevent the loss of token?
• How do I prevent theft of assets?

Others

• COSMOS Staking FAQ

1.0 User Tutorial

• How do I import mnemonic?
• How do I transfer / receive?