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FAQ

Multichain Management / Backup & Restore / Asset Management / Security

Multichain Management

  • How to participate in Polkadot governance?
  • How To freeze and unfreeze?
  • How to Create an EOS Wallet
  • How do I transfer EOS tokens from my ETH address?
  • How to switch the Bitcoin address type?
  • How to Purchase EOS Resources?
See all 8 articles

Backup & Restore

  • How to backup the mnemonic?
  • How to import private key or keystore?
  • What if my tokens disappear after importing my wallet?
  • What should I do if I get an error when I import a mnemonic or private key?

Asset Management

  • Which tokens are supported by imToken?
  • Why can’t I find a token when searching its name?
  • Why Some Tokens Do Not Show Prices in the Wallet Page?
  • Why are there risk reminders on selected tokens?
  • Why are some tokens marked as _UNKNOWN?
  • How to submit Token information to imToken?

Transfer & Receive

  • What is Tip?
  • CKB transfers FAQ
  • Transfer/receive FAQ about BCH
  • What if the transfer is unsuccessful?
  • What if the transfer is successful but the other party did not receive it?
  • What should I do if I transfer to a wrong address?
See all 10 articles

Security

  • 5 Common Cryptocurrency Scams & How to Avoid Them
  • Why it is so important to backup mnemonic phrases?
  • What should I do if my wallet is stolen?
  • What if I forgot my password?

Download & Update

  • How to download imToken safely?
imToken - Ethereum Wallet, Bitcoin Wallet - Help Center
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