FAQ
FAQ about ETH, TRX, BTC and other wallets
TRX Wallet
- Transaction failed or get an error “Not enough TRX or bandwidth for transfer” when transferring
- How to activate your TRX wallet?
- Why can't I add or hide tokens on the asset page of TRX Wallet?
- How to get bandwidth and energy?
- Why does my bandwidth remain zero?
- Transaction still failed after freezing TRX
Common Questions
- How to claim forked Ethereum tokens with imToken
- FAQ for the Ethereum merge
- How to withdraw assets from Huobi to imToken?
- Error “Invalid address” when sending tokens from exchange to wallet
- Error “invalid”or “incorrect length” when importing mnemonic
- What if the transfer is successful but the other party did not receive it?
ETH Wallet
- What if I received a transaction notification but the token does not display?
- Imported or restored wallet, but the assets are missing?
- What should I do if the transfer shows "Unsubmit"?
- What should I do if my transaction fails?
- Error “Insufficient ETH for transaction fee” when transferring
- Transaction Unsubmit
FIL / ATOM Wallet
Layer2 / EVM
- I sent tokens from zkSync wallet to exchanges, but they doesn’t show up in my account
- How long does it take to send tokens from ETH wallet to zkSync wallet?
- How long does it take to withdraw tokens from zkSync wallet to ETH wallet?
- What tokens does zkSync wallet support?
- Why is the fee still relatively high when depositing to or withdrawing from zkSync wallet?
- Why are the fees so high in these scenarios?
BTC / BCH / LTC Wallet
- How to convert BTC in my BTC wallet to USDT?
- How to redeem BTC with imBTC or WBTC?
- Why does the balance of my BTC wallet and the balance on the block explorer not match?
- Can I receive Omni-USDT using BTC child address?
- Can I transfer BTC between legacy address, SegWit address and native SegWit addresses?
- How to use BTC child address to receive assets?
DOT / KSM Wallet
- Error “Request timeout, please check your connection and try again” when transferring KSM or DOT
- My DOT wallet balance turns zero after a transfer, why?
- I have unbound my DOT, why does it still show locked?
- I have waited for 28 days for DOT unbinding, why is it not yet received?
- Why am I not getting DOT staking rewards?
- What is Tip？
CKB / EOS / XTZ Wallet
- How to use CKB wallet to transfer tokens?
- How to use Tezos (XTZ) wallet to transfer funds?
- How do I transfer EOS tokens from my ETH address?
- How to Create an EOS Wallet
- Error “Insufficient CPU” when transferring EOS
- Why do I have to pay for an EOS account?