FAQ

Multichain Management

• How to set up a custom network?
• How to participate in Polkadot governance?
• How do you freeze and unfreeze bandwidth or energy in Tron wallet?
• How to Create an EOS Wallet
• How do I transfer EOS tokens from my ETH address?
• How to switch the Bitcoin address type?

See all 9 articles

Backup & Restore

• How to backup the mnemonic?
• How to import private key or keystore?
• What if my tokens disappear after importing my wallet?
• What should I do if I get an error when I import a mnemonic or private key?

Asset Management

• Which tokens are supported by imToken?
• Why can’t I find a token when searching its name?
• Why is the fiat value of my token not showing?
• Why are there risk reminders on selected tokens?
• Why are some tokens marked as _UNKNOWN?
• How to submit Token information to imToken?

Transfer & Receive

• What is Tip？
• CKB transfers FAQ
• Transfer/receive FAQ about BCH
• What if the transfer is unsuccessful?
• What if the transfer is successful but the other party did not receive it?
• What should I do if I transfer to a wrong address?

See all 10 articles

Security

• How to transfer assets safely if you only have one phone?
• How to transfer assets safely if you have two phones?
• 5 Common Cryptocurrency Scams & How to Avoid Them
• Why it is so important to backup mnemonic phrases?
• What should I do if my wallet is stolen?
• What if I forgot my password?

Download & Update

• How to tell an imToken App is fake or not
• How to download imToken safely?