FAQ
FAQ about ETH, TRX, BTC and other wallets
Common Questions
- What to do if the transfer is successful but not received by the recipient?
- Error “invalid”or “incorrect length” when importing mnemonic
- How Can I Get Testnet ETH in imToken?
- Error “Invalid address” when sending tokens from exchange to wallet
- Why Some Tokens Do Not Have a Price
- What should I do if my tokens are stolen?
TRX Wallet
- Transaction failed or get an error “Not enough TRX or bandwidth for transfer” when transferring
- How to activate your TRX wallet?
- How to get bandwidth and energy?
- USDT transfer failed but no coins returned
- Why does my bandwidth remain zero?
- Transaction Failed After Freezing TRX
ETH Wallet
- What should I do if I receive a transaction notification, but the token isn’t showing up?
- Imported or restored a wallet but can't find your tokens?
- What should I do if the transfer shows "Unsubmit"?
- What should I do if my transaction fails?
- Error “Insufficient ETH for transaction fee” when transferring
- Reasons for Transaction Unsubmit
FIL / ATOM Wallet
Layer2 / EVM
- How long does it take to send tokens from ETH wallet to zkSync wallet?
- How long does it take to withdraw tokens from zkSync wallet to ETH wallet?
- What tokens does zkSync wallet support?
- Why is the fee still relatively high when depositing to or withdrawing from zkSync wallet?
- Why are the fees so high in these scenarios?
- Why do I need to approve when depositing ERC20 tokens to zkSync wallet?
BTC / BCH / LTC Wallet
- How to add Bitcoin addresses?
- Can I transfer BTC between BTC addresses that start with 1, 3, bc1p, and bc1q?
- How to export the private key of BTC sub-address
- How to use BTC sub address to receive tokens?
- Why does the balance of my BTC wallet and the balance on the block explorer not match?
- Why is the BTC transaction "Pending" or "Timeout"?
DOT / KSM Wallet
- Error “Request timeout, please check your connection and try again” when transferring KSM or DOT
- My DOT wallet balance turns zero after a transfer, why?
- I have unbound my DOT, why does it still show locked?
- I have waited for 28 days for DOT unbinding, why is it not yet received?
- Why didn't I receive the protocol incentives after I delegated DOT?
- What is Tip？
CKB / EOS / XTZ Wallet
- How to use CKB wallet to transfer tokens?
- How to use Tezos (XTZ) wallet to transfer funds?
- How do I transfer EOS tokens from my ETH address?
- How to Create an EOS Account
- Error “Insufficient CPU” when transferring EOS
- Why do I have to pay for an EOS account?