FAQ

Multichain Management

• How to Recover EOS Account with Ethereum Private Key
• How to modify the BTC wallet path when importing?
• How to Create an EOS Wallet
• How to switch the Bitcoin address type?
• How do I set the Bitcoin child address?
• How to set OP_RETURN for each BTC transaction?

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Backup & Restore

• How to import private key / Keystore?
• How to backup the mnemonic?
• What should I do if I get an error when I import a mnemonic / private key?
• What if my tokens disappear after importing my wallet?

Asset Management

• Why are there risk reminders on selected tokens?
• Why are some tokens marked as _UNKNOWN?
• Why Some Tokens Do Not Show Prices in the Wallet Page?
• Why can’t I locate a token when searching the name of the token?
• How to submit Token information to imToken?
• Which tokens are supported by imToken?

Transfer & Receive

• Why BTC transaction pending？
• What should I do if I transfer to a wrong address?
• What if imToken can't receive my assets?
• What if I received a transaction notification but the token does not display?
• What if the transfer is successful but the other party did not receive it?
• What if the transfer is unsuccessful?

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Security

• What if I forgot my password?
• Why is it so important to backup Mnemonic phrases?
• How do I use Mnemonic phrase safely?
• How do I use Keystore safely?
• How do I prevent theft of assets?
• How do I prevent the loss of token?

See all 9 articles