FAQ
FAQ about ETH, TRX, BTC and other wallets
Common Questions
- Error “Invalid address” when sending tokens from exchange to wallet
- Error “invalid”or “incorrect length” when importing mnemonic
- What if the transfer is successful but the other party did not receive it?
- Why is the fiat value of my token not showing?
- What should I do if I forget my password?
- What should I do if my wallet is stolen?
ETH Wallet
- What if I received a transaction notification but the token does not display?
- Imported or restored wallet, but the assets are missing?
- What should I do if the transfer shows "Unsubmit"?
- What should I do if my transaction fails?
- Error “Insufficient ETH for transaction fee” when transferring
- Transaction Unsubmit
TRX Wallet
- How to activate your TRX wallet?
- Why can't I add or hide tokens on the asset page of TRX Wallet?
- Transaction failed or get an error “Not enough TRX or bandwidth for transfer” when transferring
- How to get bandwidth and energy?
- Why does my bandwidth remain zero?
- Transaction still failed after freezing TRX
FIL/ATOM Wallet
BTC/BCH/LTC Wallet
DOT/KSM Wallet
- Error “Request timeout, please check your connection and try again” transferring KSM or DOT
- My DOT wallet balance turns zero after a transfer, why?
- I have unbound my DOT, why does it still show locked?
- I have waited for 28 days for DOT unbinding, why is it not yet received?
- Why am I not getting DOT staking rewards?
- What is Tip？
CKB/EOS/XTZ Wallet
- How to use CKB wallet to transfer tokens?
- How to use Tezos (XTZ) wallet to transfer funds?
- What is Tezos staking？
- Tutorial for Tezos Staking
- XTZ Staking FAQ
- How do I transfer EOS tokens from my ETH address?