FAQ

Multichain Management

• How To freeze and unfreeze？
• How to Create an EOS Wallet
• How do I transfer EOS tokens from my ETH address?
• How to switch the Bitcoin address type?
• How to Purchase EOS Resources?
• EOS Block Producers Voting Guide

See all 7 articles

Backup & Restore

• How to backup the mnemonic?
• How to import private key / Keystore?
• What if my tokens disappear after importing my wallet?
• What should I do if I get an error when I import a mnemonic / private key?

Asset Management

• Which tokens are supported by imToken?
• Why can’t I find a token when searching its name?
• Why Some Tokens Do Not Show Prices in the Wallet Page?
• Why are there risk reminders on selected tokens?
• Why are some tokens marked as _UNKNOWN?
• How to submit Token information to imToken?

Transfer & Receive

• CKB transfers FAQ
• Transfer/receive FAQ about BCH
• What if the transfer is unsuccessful?
• What if the transfer is successful but the other party did not receive it?
• What should I do if I transfer to a wrong address?
• What if imToken can't receive my assets?

See all 9 articles

Security

• Why it is so important to backup mnemonic phrases?
• What should I do if my wallet is stolen?
• What if I forgot my password?

Download & Update

• How to download imToken safely?