A transaction may remain pending for a long time due to network congestion or a gas fee set too low.
Open the transaction details page and tap “More details on blockchain explorer” to check its status:
- If the transaction shows “Pending”, it has been broadcast but has not yet been confirmed. Please wait for confirmation. If an “Accelerate” button is available, tap it and follow the prompts to increase the gas fee.
- If the transaction cannot be found on the blockchain explorer, switch between Wi-Fi and mobile data, then return to the app and refresh. If a “Resubmit” button is available, tap it to broadcast the transaction again.
Note: Do not initiate the same transfer again before resolving the issue, as this may create duplicate transactions.
If the issue persists, contact us through “Support and Feedback” in the app.