What's an imToken Card?
imToken Card is a collection of co-branded cards in partnership with reputable and licensed issuers. It's designed to unleash the spending power of your tokens, integrating digital assets into your everyday spending.
What is special about this imToken Card ( issued by Fiat24 )?
imToken Card is a multi-currency Mastercard that supports USD, EUR, CHF, and RMB (CNH). Each account comes with a multi-currency cash account linked to a Swiss IBAN. You can top up with tokens or via bank wire transfer. It's ideal for crypto enthusiasts, international travelers, and cross-border purchases and subscriptions.
Who can apply imToken Card?
Anyone can apply with a proper passport / ID in the supported countries. For details on supported countries / regions, please visit the official Fiat24 website and select “MasterCard” .
What are the fees for imToken Card?
imToken Card uses an NFT as a credential for both applying for and using the card. A minting fee of 0.001 ETH is required when applying. The card also charges a 1% fee for token top-ups. There are no foreign exchange fees, currency conversion fees, fiat deposit fees, transaction fees for same-currency or cross-currency payments, and no annual fee
Note: Additional charges may apply for bank settlements and exchange rate discrepancies. Please refer to the actual transaction for the exact fees.
imToken will be launching a rebate plan soon. Stay tuned!
How to apply imToken Card?
Go to https://token.im/card and scan the QR code to mint the account NFT. Next, connect to the Fiat24 DApp for KYC. Please turn on your GPS, and have your physical passport ready.
What is a “Fiat24” Account NFT? Why do I need this?
Account NFT serves as a key credential for applying and using the imToken Card. It is required to apply for the card, with each NFT featuring an unique number to verify user identity. Please ensure it is securely stored.
What usage scenarios are supported?
Currently, the imToken Card supports binding with WeChat Pay, Alipay, Google Pay, and Samsung Pay (Apple Pay will be supported in 2025). Supported shopping platforms include Grab, Amazon, Shopee, etc. Subscription services include App Store, ChatGPT, Steam, Shopify, Notion, Twitter, and Netflix, among others.
Why isn't my KYC approved immediately?
Fiat24 reviews imToken Card applications in three ways:
- Instant approval: The review is automatic, and users can immediately use the card.
- Manual review: In some cases, Fiat24 will manually verify the information.
- Rejection: The application is rejected.
What are EUR24, USD24, and CHF24?
EUR24, USD24, and CHF24 are stablecoins issued by Fiat24, pegged to the Euro, US Dollar, and Swiss Franc respectively, with their value backed one-for-one by cash deposits.Are the EUR24, USD24, CHF24, and CNH24 in my Arbitrum account available for transfers?
Yes, they are. And the amount of stablecoins in your linked Arbitrum account reflects the fiat balance on your imToken Card. For instance, if you transfer 10 USD24 from your Arbitrum account, your USD balance on the imToken Card will decrease by 10 USD.
What is F24?
F24 is an ERC-20 token issued by Fiat24 on the Arbitrum network. imToken Card users don't need to buy F24 to apply for or use the card. Click here to learn more: How to Apply for an imToken Card (Fiat24)
Can I change the account associated with my imToken Card?
Yes, you can. To ensure the security of your tokens, please follow these steps:
1. Transfer your Fiat24 Account NFT to a new Arbitrum account.
2. Transfer tokens like EUR24, USD24, etc., to the new account.
3. Link the new account with the Fiat24 DApp.
What if I lose the mnemonic phrase for the account linked to my imToken Card?
If the mnemonic phrase for your imToken Card-linked account is lost, contact service@fiat24.com for identity verification. Once verified, your account will be locked, and Fiat24 will transfer your NFT and tokens to a new Arbitrum account. A small fee may be charged by Fiat24.
What should I do if my imToken Card is frozen?
If you receive a notification that your card is frozen, please contact Fiat24 for assistance at service@fiat24.com.
How can I apply for a refund for my purchase, and when will it be processed?
Refunds will be credited back to your imToken Card account within 3-5 business days after the merchant processes the refund. For assistance, please contact Fiat24 customer service at service@fiat24.com.
Can I apply for an imToken Card issued by Fiat24 if I previously applied for one issued by DCS?
Yes, you can. The imToken Cards issued by DCS and Fiat24 are separate products. The DCS-issued card is a co-branded credit card, while the Fiat24-issued card is a multi-currency debit card.