How to apply for/activate/add the imToken Card？
Follow the instructions in this tutorial to complete the application and setup of the imToken Card.
How to link my wallet address to my imToken Card？
The wallet address provided during pre-registration has already been linked to your imToken Card. To change to another wallet address, please refer to this tutorial.
How to increase the spend limit?
You can increase your spend limit by topping up the D-Vault with DCS token with imToken App or other supported channels.
How to pay the card bill?
Top up sufficient amounts to the D-vault. The amount in your D-Vault will automatically be debited to pay the outstanding card bill on the statement due date.
Note: When using third-party FOMO Pay to top up or pay the card bill within the DCS Cards App, ensure that the actual amount received after deducting withdrawal transaction fees matches the top-up amount; otherwise, the transaction will not be successful.
Is there a fee or payment limit when using payment applications like Alipay and WeChat Pay?
Here's the current information available:
| Payment Application | Fee | Payment Limit |
| Alipay |
For transactions of ¥200 RMB or less, no fee is charged by Alipay/WeChat Pay; For transactions over ¥200 RMB, Alipay/WeChat Pay charges a fee of 3% of the transaction amount. |
Single transaction limit: ¥3,000 RMB; Annual cumulative limit: ¥65,000 RMB. |
| WeChat Pay | Adjusted dynamically based on risk conditions. Please refer to the information displayed on the page. |
The above information is subject to change and not all types of transactions are supported by these applications. For the latest details on fees and limits, please contact the customer service of the respective third-party application.
How to view my bills and transaction records?
For limits and bill repayment information, go to the imToken App and select "Bill" on the imToken Card page. For information about card payment details and statements, go to the DCS App, click ">" to enter the "Credit Details" page.
What should I do if the top-up does not arrive?
If the top-up does not arrive, please contact DCS customer service via https://dcscc.com/enquiry.
How do I change personal information related to the imToken Card?
Check the DCS Cards App or contact DCS customer service at Customer Service at +65 6571 0128
What should I do if my credit card is lost?
Report the case immediately by contacting DCS hotline at +65 6416 0900
If I don't want to use my credit card anymore, how can I cancel it?
Please contact DCS Customer Service at +65 6571 0128 or email them at csd@dcscc.com to cancel the card.
The information above did not solve my problem. Who should I contact for other imToken Card related questions?
For questions related to the card, such as payment transactions, token top-up, billing, terms, and personal information, please contact the DCS Card Centre hotline at +65 6571 0128 or email them at csd@dcscc.com.
For questions related to the imToken App, including connecting the card to the app and general usage inquiries, please reach out to imToken customer support at support@token.im.