Who can apply for the imToken Card*?
A: Pre-registration at imToken is required. As long as you do not currently hold any cards with DCS, you may apply for the imToken Card .Please refer to imToken Card T&Cs for more details.
* imToken Card is a cobranded card issued by DCS Card Centre Pte. Ltd.
What is pre-registration for? How long will it last?
A: Pre-registration is a preliminary step before the actual card enrollment process, enabling applicants to submit their wallet address for pre-screening. This leverages the inherent trust element of blockchains to streamline the card enrollment process. Our first round of pre-registration is now closed. You can join the waitlist for the next round of card offerings.
How will I be informed of the pre-registration result?
A: You will receive a notification about the pre-registration results via email, prior to the official rollout. If you qualify, you will have exclusive access to apply for the imToken Card through the DCS Cards App*, the card issuer licensed in Singapore. With an eKYC (passport and face verification) and no need for income documents, you will receive your virtual card upon approval.
* DCS Cards App is developed and maintained by DCS, the card issuer licensed in Singapore.
I have pre-registered and qualified already Why do I need to apply for the card again?
A: imToken Card is a co-branded card issued by DCS. The pre-registration is for pre-screening wallet addresses to streamline the card enrollment process. Once qualified, the card application follows a standard process to collect additional information and perform KYC by DCS.
Why does the card application require a DCS Cards App?
A: As DCS is the issuer of the card, it is advisable to conduct card application on the DCS Cards App due to data privacy.
Is KYC required for card application? Is my personal information safe?
A: KYC is required for card application just like any other credit cards. DCS is a licensed credit card issuer in Singapore and DCS will safeguard the personal information using card industry security standards and follow the Singapore Personal Data Protection ACT (PDPA).
What documentation is required for the card application?
A: The card application process is straightforward. The credit is provisioned leveraging on-chain data, so no proof of income is required. Just complete an eKYC (passport and facial recognition) and provide proof of residence using the DCS Cards App.
What should I do if my card application is rejected?
The rejection of your card application may be due to issues with the submitted materials. Possible reasons include failure in facial recognition verification, unclear passport documents, or a mismatch between the address information you provided and your proof of residence. It is recommended to check carefully according to the tutorial and resubmit your application. If the issue remains unresolved, please contact DCS customer service.
How do I apply for/activate/add the imToken Card?
A: Follow the instructions in this tutorial to complete the application and setup of the imToken Card.