Keeping your recovery phrase secure is essential, and so is protecting your phone and computer. These simple habits can help reduce security risks when using your wallet:
Keep your system and apps up to date: Update your iPhone, iPad, and Mac to the latest operating system version supported by your device, and keep your wallet app up to date. On iPhone and iPad, go to Settings → General → Software Update to check for updates. You can also turn on automatic updates. View Apple’s update guide.
Check app sources and install with care: Download apps through links on their official websites or from official app stores, and verify the developer information. Be cautious with unfamiliar apps, even those available in an app store. Do not install configuration profiles or enterprise-signed apps from unknown sources, and do not follow a stranger's instructions to trust a developer.
Verify unfamiliar links before taking action: Be cautious with unfamiliar links in chats, text messages, or web pages. If you see prompts such as “wallet upgrade,” “security verification,” or “claim rewards,” verify them through official channels first. Do not download software or enter your recovery phrase at the sender’s request.
Keep your recovery phrase and private keys offline: Do not take screenshots, store them in cloud storage or chat histories, share them with anyone, or enter them on websites. Keep your offline backups secure and inaccessible to others.
If you suspect an issue with your device or wallet, pause wallet operations on that device and contact us through the official imToken Help Center. Never share your recovery phrase or private keys with anyone, including anyone claiming to be customer support.