According to Fiat24’s official notice, starting May 15, 2026, refunds will be subject to a processing fee, which will be deducted from the refund amount. This fee is charged by Fiat24. imToken does not charge or deduct any additional refund fees.
After the merchant completes the refund process, the funds are usually returned to your imToken Card account within 7 days. Cross-border transactions may take up to 30 days.
If the original transaction was settled in USD, EUR, CHF, or CNH, the refund will be returned in the same currency. Refunds for other currencies will be converted into your default currency. Please refer to your transaction history for the refund currency.
Refund processing fees are as follows: 1 USD per USD refund, 1 EUR per EUR refund, 1 CHF per CHF refund, and 7 CNH per CNH refund. The final refunded amount is subject to Fiat24's processing.
For more information, please refer to Fiat24’s official documentation: https://docs.fiat24.com/user/payments/mastercard-debit#refund
Contact us via "Support and Feedback" within the App if you need any assistance.
imToken Team
2026.06.26 SGT